Consumer Law

We provide complete consulting solutions in the field of consumer protection law, tailored to both physical and online stores. Our goal is to assist you in managing balanced relationships with consumers, in alignment with romanian consumer protection authority (ANPC) provisions, to prevent penalties. You can benefit from our support, either as a one-time service or on a subscription basis, in:

Auditing and identifying consumer related vulnerabilities in physical stores

Auditing and identifying consumer related vulnerabilities in online stores and marketplaces

Developing operational procedures for physical stores, online stores, and marketplaces

Formulating consumer-oriented and product safety codes of conduct

Implementing fair and non-deceptive commercial practices

Promoting truthful, non-deceptive, and non-comparative advertising

Creating fair promotional campaigns and price reductions

Ensuring accurate, complete, and precise product labeling

Setting up warranty provision procedures and issuing warranty certificates

Authorizing, approving, or notifying products, as required

Integrating fair commercial practices into the professional diligence of service providers

Applying non-abusive clauses in service contracts

Analyzing the situational, legislative, and procedural aspects of received complaints

Advising on intellectual property and the implications of owning your own product trademarks

Filing and assisting throughout the process of obtaining registered trademarks

Assessing the impact of specific ANPC legislative updates on your business

Our consulting services optimize your relationship with consumers and competent authorities, enhancing balance, safety, and confidence in these interactions